Incorrect or missing information
Support and other contact information available to you
In the unlikely event that incorrect information is uploaded to your record, or that information is missing - there are steps you can take to check that the information stored in your record is correct.
Incorrect information
Incorrect information
If you find incorrect information in your record, please contact us as soon as possible on 1800 723 471 (option 1). You can also remove the document from your record.
If the incorrect information is in a document from a healthcare provider (e.g. your GP), you should ask them to correct this.
Missing information
Missing information
The first time you access your record, there may be little or no information in it.
If information is missing from your record, first check that your healthcare provider is connected and able to upload documents to the My Health Record system. If they are, ask them to upload the document to your record.
Note that if your healthcare provider is not yet connected to the My Health Record system, they won’t be able to access your record or upload documents.
Missing or incomplete immunisation details
If the information in your Immunisations page is empty or seems incomplete:
- Check your Medicare Information Settings under the Profile & Settings tab.
- Make sure Yes is selected for All information about immunisations recorded on the Australian Immunisation Register (AIR). Selecting Yes will also allow your healthcare providers to see your immunisation information.
Incomplete proof of vaccination documents
It can take a few days for new vaccinations to show on your proof of vaccination documents. If you've recently had a COVID-19 vaccination and it's not showing on your statement, please check again in a few days.
If it's still not showing after a few days and your vaccination provider has sent the details to the Australian Immunisation Register (AIR), call the Australian Immunisation Register general enquiries line on 1800 653 809 (Monday to Friday 8 am to 5 pm).
Matching Medicare information
Matching Medicare information
Your personal details recorded in Medicare and those you give to your healthcare provider need to match so information can be uploaded to My Health Record.
If your healthcare provider is unable to match your personal details with those recorded in Medicare, your provider will not be able to access your record or upload documents.
If your details have changed and you need to update them, contact Medicare 132 011 or visit the Medicare website for more information.