A secure and convenient way to keep your electronic prescriptions
Download the my health app today
my health is a secure and convenient way to view key health information that you, your healthcare providers or representatives have uploaded to My Health Record. It also gives you access to electronic prescriptions and your Active Script List and has other great features like find and book a health service, and much more.
It’s fast, easy, and secure - and you can access and share it all from the palm of your hand.
Available for mobile and tablet.
Get started with my health
You will need:
- a myGov account linked to My Health Record and
- to have accessed My Health Record at least once through a web browser.
Note: If you already have a myGov account, you don't need to create a new one. To learn how to link a myGov account to My Health Record, see Step 1 on the Set up your record online page.
Then follow these simple steps:
- Download my health from your app store. Use the links below or search for "my health gov" in the Apple App Store or Google Play Store.
- Open the app, select Get Started and follow the prompts.
- Start exploring!
Explore how my health app can benefit you
Click the icons to see the app screen view.
Support
- Call 000 now if you are in immediate danger.
- Call 1800 737 471 for general enquiries or concerns about My Health Record.
- If you are affected by domestic, family or sexual violence, call the national domestic, family and sexual violence counselling, information and support service on 1800 RESPECT (1800 737 732), chat online via the official website or text 0458 737 732.
How to store and access electronic prescriptions in my health app
How do I store electronic prescriptions in my health app?
When you receive an email or SMS with an electronic prescription, once you click on the link the following may happen:
- If no apps accepting electronic prescriptions are installed on your device, the token will be viewable in your web browser
- If the my health app is the only app capable of managing electronic prescriptions on your device, the token will be imported into the my health app and viewable in the electronic prescription screen
- If other conformant apps are installed on your device aside from the my health app, an automated workflow is activated which will import the token into either the my health app or one of the other apps. Due to technical reasons out of the Agency’s control, at this stage no option to select a preferred app will be presented.
How do I access electronic prescriptions in my health app?
If the token is directed to the my health app, you will need to authenticate the app before you can access the Electronic Prescriptions screen. If you are already logged in when you clicked the script link, you will be taken directly to the Electronic Prescriptions screen. Here you can view script details and click ‘Add’. This imports the script into the app.
Clicking on a prescription will display the QR code and information required to dispense the prescription. Prescriptions can also be shared with a representative by using the Share functionality.
Some prescriptions will still require you to present a physical script to the dispensing chemist, there will be a prompt in the app if this is the case.
You can delete inactive prescriptions by selecting Inactive scripts on the Electronic Prescriptions screen, then Delete or Delete All.
Can I manage electronic prescriptions for multiple family members?
Yes, the my health app allows you to store and manage electronic prescriptions for yourself and others you care for. You can import, view, and share prescriptions for multiple individuals, making it easier to manage the healthcare needs of your family.
Can I share my electronic prescription with someone else, such as a caregiver or family member?
Yes, the my health app allows you to share your electronic prescription using your device’s Share functionality. This feature is particularly useful if you need someone else to pick up your medication from the pharmacy on your behalf.
The information you see depends on what your healthcare providers have uploaded to My Health Record. If you think something is missing, ask your healthcare provider to upload it to My Health Record. It will then be available to you in my health.
You will need to set up access in your own My Health Record so that you can see family members' records and any other records you have access to.
You can find and book many health services from the app. Some health services are not currently connected to book directly from the app.
my health provides easy access to key health information once it has been uploaded to My Health Record including:
- medical conditions view
- scans
- medicine information history
- pathology results, including COVID-19 test results
- proof of vaccination history and upcoming immunisations
- allergy and reactions information
- hospital discharge summaries
- advance care planning documents
- organ donation choices
Access My Health Record via myGov to update your personal health summary information and emergency contact details, upload Advance Care Planning documents and manage authorised and nominated representatives.
You will need an internet connection to install, set up and access my health on your mobile device. If you do not have Wi-Fi or mobile data available, you will receive an error message.
Can a carer access my health?
If users are an authorised representative or a nominated representative for another person with a My Health Record, they can access that person's health information via their own login to the app.
Can parents or guardians access their children's details via my health?
If you are an authorised representative (such as a parent, guardian or carer) or a nominated representative for another person with a My Health Record, you can access that person's health information via the app.
When a My Health Record is created for a child, one or both parents are usually set up as an authorised representative. If you are an authorised representative in My Health Record for your child or a dependant, you can access their health information in My Health Record through the app using your own app login.
What information can I add and edit in my health app?
The my health app now allows you to add, edit and remove the following:
- Personally entered medicines information and allergies
- Electronic Prescriptions
- Personal health summaries
my health has been built with your security in mind. Set up a secure 6-digit PIN in addition to your device's security. You can change your PIN in the account page of the app.
If you know or suspect your PIN has been compromised, or if you have any other concerns about the security of your my health app, you should change your PIN immediately.
my health will automatically log you out of the app if you haven't used it for 5 minutes.
You can read more in the my health privacy policy.
Android devices
my health aims to provide the highest-level security for your health information.
Android does not currently recognise face recognition as the highest level of security, so you cannot use it to access my health. For Android OS version 9, you will be prompted to add a PIN when you first use the my health app.
For later versions of Android OS, you will be asked to enter your PIN/Pattern/Password. You can also set an additional PIN for extra security.
Fingerprints are recognised as the highest-level security for Android OS version 10 and above, but not for Android OS 9.
If you're using Android OS version 10 and above, you can use Fingerprints to access my health. You can also set an additional PIN for extra security. If you're using Android OS version 9, you cannot use Fingerprints. You will be prompted to add a PIN when you first use the my health app.
When you're logged into your account, chose 'Account' on the bottom menu. Then, click 'Manage PIN' and navigate to 'Change PIN' to reset your PIN.
We want everyone to be able to use and access the my health app easily and experience the benefits it provides to their healthcare. This includes people with disabilities.
What are we doing?
To help us make the my health app a positive experience for everyone, we use the Web Content Accessibility Guidelines (WCAG) 2.1 . These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone.
The guidelines have three levels of accessibility (A, AA and AAA). The my health app aims to achieve level AA. This is also the standard set by The Australian Government Digital Transformation Agency in its Digital Service Standard.
How are we doing it?
The Australian Digital Health Agency has a robust accessibility assurance process which includes:
- WCAG 2.1 Level AA conformance reviews throughout the software design and delivery processes.
- Accessibility audits by external accessibility specialist including testing by people with disabilities.
- Several rounds of usability testing that always includes wide range of abilities.
The Australian Digital Health Agency relies on these three assurance processes to determine the current accessibility level of the my health app.
Current accessibility status
Not all information in the my health app conforms to WCAG 2.1 Level AA yet. For example, information supplied by third parties like healthcare providers may not meet our level of accessibility.
We monitor the my health app regularly to maintain this level of accessibility. If you have any issues using the my health app, please contact us.
This may be because you haven't linked My Health Record with myGov. You will also need to access My Health Record via a desktop or mobile browser at least once.
Please follow all 3 steps to set up your record online.