Download the my health app today

The information you see depends on what your healthcare providers have uploaded to My Health Record. If you think something is missing, ask your healthcare provider to upload it to My Health Record. It will then be available to you in my health.

You cannot currently add information yourself to my health. If you want to add information, such as allergies, or emergency contact details, you can add this in My Health Record (through your myGov account). This information should then show in the app.

You will need to set up access in your own My Health Record so that you can see family members' records and any other records you have access to.

You can find and book many health services from the app. Some health services are not currently connected to book directly from the app.

my health provides easy access to key health information once it has been uploaded to My Health Record including:

• medical conditions view
• scans
• medicine information history
• pathology results, including COVID-19 test results
• proof of vaccination history and upcoming immunisations
• allergy and reactions information
• hospital discharge summaries
• advance care planning documents
• organ donation choices

Access My Health Record via myGov to update your personal health summary information and emergency contact details, upload Advance Care Planning documents and manage authorised and nominated representatives.

You will need an internet connection to install, set up and access my health on your mobile device. If you do not have Wi-Fi or mobile data available, you will receive an error message.

Can a carer access my health?

If users are an authorised representative or a nominated representative for another person with a My Health Record, they can access that person's health information via their own login to the app.

Can parents or guardians access their children's details via my health?

If you are an authorised representative (such as a parent, guardian or carer) or a nominated representative for another person with a My Health Record, you can access that person's health information via the app.

When a My Health Record is created for a child, one or both parents are usually set up as an authorised representative. If you are an authorised representative in My Health Record for your child or a dependant, you can access their health information in My Health Record through the app using your own app login.

my health has been built with your security in mind. Set up a secure 6-digit PIN in addition to your device's security. You can change your PIN in the account page of the app.

If you know or suspect your PIN has been compromised, or if you have any other concerns about the security of your my health app, you should change your PIN immediately.

my health will automatically log you out of the app if you haven't used it for 5 minutes.

You can read more in the my health privacy policy.

Android devices

my health aims to provide the highest-level security for your health information.

Android does not currently recognise face recognition as the highest level of security, so you cannot use it to access my health. For Android OS version 9, you will be prompted to add a PIN when you first use the my health app.

For later versions of Android OS, you will be asked to enter your PIN/Pattern/Password. You can also set an additional PIN for extra security.

Fingerprints are recognised as the highest-level security for Android OS version 10 and above, but not for Android OS 9.

If you're using Android OS version 10 and above, you can use Fingerprints to access my health. You can also set an additional PIN for extra security. If you're using Android OS version 9, you cannot use Fingerprints. You will be prompted to add a PIN when you first use the my health app.

When you're logged into your account, chose 'Account' on the bottom menu. Then, click 'Manage PIN' and navigate to 'Change PIN' to reset your PIN.

We want everyone to be able to use and access the my health app easily and experience the benefits it provides to their healthcare. This includes people with disabilities.

What are we doing?

To help us make the my health app a positive experience for everyone, we use the Web Content Accessibility Guidelines (WCAG) 2.1 . These guidelines explain how to make web content more accessible for people with disabilities, and user-friendly for everyone.

The guidelines have three levels of accessibility (A, AA and AAA). The my health app aims to achieve level AA. This is also the standard set by The Australian Government Digital Transformation Agency in its Digital Service Standard.

How are we doing it?

The Australian Digital Health Agency has a robust accessibility assurance process which includes:

• WCAG 2.1 Level AA conformance reviews throughout the software design and delivery processes.
• Accessibility audits by external accessibility specialist including testing by people with disabilities.
• Several rounds of usability testing that always includes wide range of abilities.

The Australian Digital Health Agency relies on these three assurance processes to determine the current accessibility level of the my health app.

Current accessibility status

Not all information in the my health app conforms to WCAG 2.1 Level AA yet. For example, information supplied by third parties like healthcare providers may not meet our level of accessibility.

We monitor the my health app regularly to maintain this level of accessibility. If you have any issues using the my health app, please contact us.

This may be because you haven't linked My Health Record with myGov. You will also need to access My Health Record via a desktop or mobile browser at least once.

Please follow all 3 steps to set up your record online.

my health is designed to work on all mobile devices running the Android operating system version 9 and up, and iOS operating system version 15 and up.