Contact Us

My Health Record Help Line

Phone: 1800 723 471

  • Consumers including opt out enquiries, select option 1, 24 hours, 7 days
  • Healthcare providers select option 2

Need help with your My Health Record?

You can contact us by phone or find out more information at

Digital Health Agency

Help Centre Opening Hours: Mon-Fri 8am-5pm (AEST/AEDT)

  • Software developers interested in implementing digital health such as My Health Record, Electronic Prescribing and Secure Messaging
  • Requests for training regarding My Health Record
  • Using the My Health Record eLearning platform, clinical software simulators (on-demand training) and Digital Health collaborate spaces
  • Clinical terminology products (AMT and SNOMED)
  • Other Digital Health enquiries

Email: [email protected] or Phone: 1300 901 001

For all media enquiries:

Email: [email protected] or Phone: 0428 772 421

For all conferences and speaker requests:

Email: [email protected]

Freedom of Information (FOI)

Under freedom of information (FOI) you have the right, with limited exceptions, to access documents we hold. For FOI requests, please visit our Freedom of Information (FOI) page.

Our offices

Due to the Agency’s COVID-19 response, our offices are currently closed to the public. We are continuing to operate and provide all regular services during this time. To contact us, please call or use the contact form on this page.

Sydney Office - Head Office

Level 25 (Reception), 175 Liverpool Street Sydney NSW 2000 Australia

Phone: (02) 8298 2600

Brisbane Office

Level 17, 1 Eagle Street
Brisbane QLD 4000 Australia

Phone: (07) 3023 8400
Fax: (07) 3023 8466

Canberra Office

Scarborough House
Level 7, 1 Atlantic Street
Woden ACT 2606 Australia

Phone: (02) 6151 8600

Any personal information you provide to the Agency will be used by the Agency to assist us with responding to your enquiry. If we cannot resolve your enquiry, we may need to pass your information on to the Department of Human Services or Department of Health. If you do not wish your enquiry to be transferred to another entity, please let us know. For more information on the ways the Agency handles your personal information, how you can access and seek correction of the information, how privacy complaints can be made and how the Agency deals with such complaints, please see the Agency Privacy Policy.

Contact Us