Set up the My Health Record system

This step is required for:

  • Organisations who want to access the My Health Record system.

Prerequisites for setting up the My Health Record system.

Before completing this step, your organisation should already have:

You now need to:

Once you have completed all the set-up steps, you can start using the My Health Record system in your clinical software. To verify your software is working correctly in the My Health Record system, it is not currently possible to connect your software to a test environment - your clinical software is connected to the live environment i.e. for real data and for live patients.

There are however a number of resources to support you:

Step 1Software Demonstrations - these teach you how the digital health features in your clinical software work

Step 2Training Environment - in which you can use a simulated version of the My Health Record system using your clinical software and test patient data, to teach your clinicians how to use it.

Step 3 Your Primary Health Network (PHN) can also offer your organisation support and training in how to use the My Health Record system in your software.

Step 4 Your software vendor will have a number of training guides and resources available to support use.

Step 5 An approach used by some practices to verify that the My Health Record system is working, is to access the My Health Record of a clinician or staff member in your organisation, who is also a patient, and for a GP to create and upload a Shared Health Summary (or an Event Summary) to that patient's My Health Record (please note you will need to obtain the patient's agreement to upload a Shared Health Summary and any access to a patient's My Health Record should be done in a proper consultation).

Updates to the My Health Record system

New features will be added to the My Health Record system over time. This means that future upgrades of your clinical software may include additional My Health Record system functionality. Not all clinical software vendors may choose to include all functionality. The Agency keeps a record of the software products on the market which have particular digital health functionality – Software Products Using Digital Health. For more information contact your software vendor.

Before healthcare providers can access the National Provider Portal (NPP) on behalf of your organisation, your Organisation Maintenance Officer (OMO) needs to establish authorisation links between the healthcare providers' HPI-Is and your organisation's HPI-O(s).

This authorises the healthcare providers to access the NPP on behalf of your organisation(s) and can be done by:

Further information on using the National Provider Portal is available on the My Health Record website.

A contracted service provider (CSP) is an organisation that can act on behalf of a healthcare provider organisation e.g. an organisation offering cloud (web) based services. A CSP can access the HI Service and the My Health Record system on behalf of a healthcare provider organisation when providing IT services to communicate or manage health information. For more information about CSPs and setting them up for the My Health Record system, refer to the Department of Human Services Healthcare Identifiers Service webpage.

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