Set Up for Healthcare Providers

Once you have completed the application forms explained in the digital health registration section, and received confirmation that you have been successfully registered for the digital health products applied for, the next step is to set up the products for use within your organisation.

The set up steps for each digital health product are explained in this section, starting with setting up Healthcare Identifiers within your organisation.

Set up Healthcare Identifiers

This step is required for organisations using clinical software to:

  • Access the My Health Record system.
  • Download patient IHIs.
  • Use Secure Message Delivery.

Learn more on setting up Healthcare Identifiers

Set up NASH PKI Certificates

This step is required for:

Learn more on setting up NASH PKI Certificates

My Health Record Training for Providers of IT Support to General Practice

These self-paced learning modules provide an brief overview of the My Health Record system and step-by-step instructions for connecting to it, including installing HI and NASH Certificates and looking up and importing patients' IHIs.

Go to the IT Training Tool

Set up the My Health Record system

This step is required for organisations who want to access the My Health Record system.

Learn more on setting up the My Health Record system

Set up Secure Message Delivery

This step is required for organisations who want to use Secure Message Delivery (SMD).

Learn more on setting up Secure Message Delivery

ETP and electronic prescriptions

A paper prescription signed by an approved prescriber is the current recognised legal instrument authorising medicines supply. Some paper prescriptions contain a barcode that allows prescription information to be securely and electronically transferred between the electronic prescribing and dispensing systems, for verification by the dispensing pharmacist against the paper prescription, reducing data entry and risk of transcription error. This is known as the electronic transfer of prescriptions (ETP).

From late 2019, electronic prescribing will provide an option for prescribers and their patients to have a digital prescription as an alternative to a paper-based prescription. Electronic prescriptions and paper prescriptions will co-exist. Electronic prescribing will not be mandatory, and patients and prescribers will be able to choose an electronic prescription.

Set up Electronic Transfer of Prescriptions

Electronic Transfer of Prescription (ETP) is one of the existing paper-based mechanisms to transfer prescription information securely between a prescriber (e.g. doctor, specialist, dentist, optometrist, nurse practitioner) and a community pharmacy. Using a barcode on a paper prescription, the pharmacy is able to access an electronic system known as an open prescription delivery service PDS (sometimes referred to as a prescription exchange service [PES]) to securely download information about the prescription, improving quality and reducing the opportunity for errors.

Learn more on setting up Electronic Transfer of Prescriptions

Set up electronic prescribing

Electronic prescribing is the process by which a prescription is electronically generated by a prescriber, securely transmitted to a prescription delivery service for dispensing and supply, downloaded by a supplier, integrated into the dispensing software and (where applicable) available to be electronically sent to Department of Human Services for PBS claiming purposes. An electronic prescription is an electronic clinical document that contains all information relating to an order to supply medicine to an individual and is a legally dispensable instruction.

Learn more on setting up electronic prescribing



An important part of the set-up process is making the digital health products part of your organisation’s quality management system and embedding them in your normal workflows. By doing this, your organisation will start to experience the benefits offered through digital health.

Once you have completed set up and have validated that the digital health products are working correctly, you can follow the using the My Health Record system section for help and guidance on using them in your daily practice.

If you need help or have any questions at any point during this process, please contact the Help Centre.