Procurement, Tenders and Contracts

The Agency procures various goods and services from the market, managing these activities in accordance with the Commonwealth Procurement Rules (CPRs).

Through various procurement processes, the Agency seeks to:

  • obtain value for money
  • encourage competition
  • use resources efficiently, effectively, ethically and economically
  • make clear, accountable decisions, and
  • monitor, regulate and evaluate the goods or service we receive.

Process for tenders

The Agency publishes all tenders on AusTender, which is the Australian Government’s procurement information system. All Agency tenders are administered in line with the Government’s procurement policy framework.

Annual Procurement Plan

Annual Procurement Plans for the Agency can be found on AusTender.

Contract reporting

The Agency publishes all awarded procurement contracts with a value greater than $80,000 on AusTender.

Making a complaint

The Agency handles all procurement complaints fairly, without discrimination and as efficiently as possible. There are two types of procurement complaints:

  • a complaint made under section 18 of the Government Procurement (Judicial Review) (GP(JR)) Act 2018 (a 'GPJR Act Complaint'); and
  • a complaint regarding something that the Agency proposes to do, or has done, during a procurement process, that does not satisfy the requirements for a GPJR Act Complaint (a 'General CPRs Procurement Complaint').

How to lodge a complaint

If you wish to make a GPJR Act Complaint, or General CPRs Procurement Complaint, about a procurement process conducted by the Agency, you should complete the Procurement Complaint Form, and lodge it with the Agency in writing via email or pre-paid post to the addresses specified below.

For GPJR Act Complaints For General Procurement Complaints
Email [email protected]

Attention: Chief Financial Officer
[email protected]

Attention: Chief Financial Officer
Pre-paid post Australian Digital Health Agency
Level 25, 175 Liverpool Street
Sydney NSW 2000

Attention: Chief Financial Officer
Australian Digital Health Agency
Level 25, 175 Liverpool Street
Sydney NSW 2000

Attention: Chief Financial Officer

Process for handling a complaint

Once a complaint has been received, we will:

  • promptly confirm in writing (email or post) that we have received your complaint, and
  • provide further detail in relation to next steps in the complaint process.